Eligibility for Returns

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Returns are accepted within 30 days from the date of delivery. Products must be unused, undamaged, and in their original packaging.

 

Contact Information.

For any inquiries or assistance, please reach out to our customer support team at info@homecinemas.ae

Please note that CHES reserves the right to update or modify this return policy at any time without prior notice.

 

Thank you for choosing CHES for your Home Cinema needs!

 

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately for assistance.

 

How to Initiate a Return ?

 

Contact our customer support team at info@chesnow.com in within 5 days of receiving the product

Provide your order number, the reason for the return, and any supporting photographs if applicable.

 

Compliance

 

Our return policy is in compliance with relevant consumer protection laws.

 

Return Shipping

 

CHES will provide a prepaid shipping label for eligible returns.

The customer is responsible for securely packaging the product to prevent damage during return shipping.

 

Refund Process

Customized or personalized items are non-returnable.

 

Clearance and final sale items are not eligible for return

 

Inspection and Approval

Once we receive the returned item, our team will inspect it to ensure it meets our return policy criteria.

Upon approval, we will initiate the refund or replacement process.

 

Cancellations

Orders can be canceled within 24 hours of purchase. Once the order is processed, cancellations will not be accepted.